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I don’t want to get into too many details as to what they can do on their end, because you really have little to no control over it but let me advise that if/when you do call your Wireless Provider DON’T call them on the phone that’s having the issues, and make sure you have that phone with you in case they need to grab any important information from it.
Once you have cleaned up your texts and your apps and if you’re still having issues then it might be something in the phone itself causing problems.First we’ll start with what you can do before getting into contacting your service provider.Texts can add up pretty fast, if you save most of your text messages instead of deleting them then your phone might just be getting a little clogged up.Check and see if there is a new version of the application available.If there is go ahead and update it and see if that helped.If people are getting your text messages but you’re not getting theirs then it’s kind of a one way conversation and that doesn’t work very well, or if you’re not receiving texts at all then that can be even more frustrating. First of all the best news is that your phone is not broken.
The chances that you need a replacement are slim to none.Applications can cause funny problems on smart phones; if you downloaded or installed an app for texting then it could certainly be that app causing issues.Especially if your phones software just got updated, your operating system might now be up to date but the app might not be.It’s just locating the actual cause of your issue that might take a little effort.It’s going to be either something on the phone itself causing issues or something on your wireless network provider’s end.Note: I recommend that you power off your phone at least once every couple of days for a healthier happier phone, plugging in your phone to charge for the night doesn’t count as being off.